LETTERS AND ESSAYS

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Letters and Essays
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Types of Letters
1. Complaint letter 2. Request Letter
3. Application Letter
4. Apology Letter
5. Invitation Letter
6. Thank You Letter7. Condolence Letter
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Complaint letter
The letter which contains a request for an adjustment is called a complaint letter. In this letter, you basically describe the errors or any kind of problems that you have faced in the past. Mistakes often happen in our day to day life. You have to first identify them then start rectifying; and in this case, have others rectify it for you. But you must know the right way to do away with it. If you are incurring losses or getting bad services then you have the right to complain.
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Phrases
These are some common phrases you can use in a complaint letter that will help you to get the right tone:
Reason for writing:
• I am writing in order to complain about
• I am writing to complain about
• I am writing regarding
• I am writing to express my dissatisfaction with
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First complaint:
• Firstly
• First of all
• The first problem is / was
• My first complaint is
• My first concern is
• The first thing I would like to draw your attention to is
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Further complaints:
Secondly
Also
In addition
In addition to this
Added to this
…… is / was also unsatisfactory / unacceptable
Not only ……, but also
To make matters worse,
Furthermore
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Demanding action:
• I suggest that you replace the item
• I therefore suggest that I be given a full refund
• I would be grateful if my money was refunded
• I would be grateful if you could give me a full refund
• I would like to request that
• To resolve the problem, I would appreciate it if you could
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Ending the letter:
• I look forward to hearing from you
• I look forward to receiving a full refund
• I look forward to receiving a replacement
• I look forward to receiving your explanation
• I look forward to your reply and a resolution to my problem
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Write a letter to the store manager. In the letter:
• describe the situation
• explain why you are dissatisfied
• say what you want the manager to do
• Write at least 150 words.
LETTER TOPIC . You recently had your computer fixed at a local computer store, however, you are not pleased with the service you received.
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How to Plan & Write IELTS Opinion Essays
IELTS opinion essays, also known as ‘agree or disagree’ essays, come up frequently in the writing exam. In this lesson, I’m going to show you how to plan and write them step-by-step.
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These include:
1) introduction,
2) main body paragraph 1
2) main body paragraph 2
3) conclusion.
There are three parts to every opinion essay
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The first part of the question for an IELTS opinion essay will be a statement. You will then be asked to give your own opinion about the statement. Here is some typical wording that might be used:
What is your opinion?
Do you agree or disagree?
To what extent do you agree or disagree?
The Question
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• A big salary is much more important than job satisfaction.
• Do you agree or disagree?
• Give reasons for your answer and include any relevant examples from your own knowledge or experience.
• Write at least 250 words.
Here’s a question from a past test paper.
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#2 Generate ideas
The second task is to generate some ideas to write about.
Since I’m going to argue that job satisfaction is more important than a large salary, I need ideas to support this view.
There are several different ways to think up ideas.
I cover them fully on the IELTS Essay Planning page.
With this particular question, I immediately thought of a couple of examples of situations where job satisfaction did prove to be more important than a high salary, so I’m going to use the ‘example method’ of generating ideas.
Once you’ve thought of an example or two, ideas to include in your essay should come to you easily. You might want to try this yourself before reading on for my ideas.
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We’re almost ready to start writing our IELTS opinion essay but first, we have one other small task to do.
# 3 Vocabulary
In an IELTS essay, it’s important to be able to say the same things in different ways, either by paraphrasing and/or using synonyms. During the planning stage, quickly jot down a few synonyms of key words you could use to save you having to stop and think of the right language while you’re writing.
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How To Write an Introduction
A good introduction has a simple 3 part structure:
1)  Paraphrased question
2)  Thesis statement
3)  Outline statement
An introduction should:
Have 2-3 sentences
Be 40-60 words long
Take 5 minutes to write1)  Paraphrase the question
Start your introduction by paraphrasing the question.
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Question: A big salary is much more important than job satisfaction. Do you agree or disagree?
1 Paraphrased question:
• It is argued that earning lots of money has more significance to people than being content in their work.
2) Thesis statement
• In IELTS opinion essays, the thesis statement is where you state your opinion. For example,
This essay totally disagrees with that statement.
• That’s all you need to say.
• If you decided to agree with the statement, you would write:
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Question: A big salary is much more important than job satisfaction. Do you agree or disagree?
‘This essay completely agrees with that statement.‘
3) Outline statement
Finally in the introduction, you must outline the two main points (ideas 1 and 2 above) that you’ll cover in the rest of the essay. Do it in one sentence, or you can add them onto the end of the thesis statement if appropriate.
I believe that people are increasingly concerned about the risk of stress-related ill-health frequently experienced by people in highly paid positions and they care more about feeling fulfilled at work.
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It is argued that earning lots of money has more significance to people than being content in their work. This essay totally disagrees with that statement. I believe that people are increasingly concerned about the risk of stress-related ill-health frequently experienced by people in highly paid positions and they care more about filling fulfilled at work.
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The two ideas in your introduction will become your two main body paragraphs.
Main body paragraph 1 – concerns about the risk of stress-related ill-health
Main body paragraph 2 – a sense of fulfilment at work
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How To Write Main Body Paragraphs
The structure of a good main body paragraph has 3 parts:
• Topic sentence
• Explanation
• Example
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• The topic sentence summarises the main idea of the paragraph. That’s all it needs to do so it doesn’t have to be complicated.
• It plays an important role in ensuring that your ideas flow logically from one to another. It does this by acting as a signpost for what is to come next, that is, what the paragraph will be about.
Main Body Paragraph 1
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If you maintain a clear development of ideas throughout your essay, you will get high marks for task achievement and cohesion and coherence.
We’ll now take the idea for our first main body paragraph and create our topic sentence.
Main Body Paragraph 1
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Next, we must write an explanation sentence. This explains to the examiner what we mean. It expands on our first idea.
Explanation sentence:
This causes many individuals to suffer high levels of stress which can result in both mental and physical health problems.
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Finally, we add an example to support our main point. I thought of this in the planning stage so I have it ready to use.
Example sentence:
This happened to my uncle. He used to boast about his huge salary but the boss kept increasing his sales targets and in the end, the stress became too great and he had a nervous breakdown. Now he regrets being driven by the money.
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That’s the 3 parts of our first main body paragraph complete. Here’s the finished paragraph
Employees who earn a large income are generally under significant mental and emotional pressure to perform well and achieve targets. This causes many individuals to suffer high levels of stress which can result in mental health problems. This happened to my uncle. He used to boast about his huge salary but the boss kept increasing his sales targets and in the end, the stress became too great and he had a nervous breakdown. Now he regrets being driven by the money.
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We now follow the same process for our second main body paragraph.
Main Body Paragraph 2Main idea 2 – Job satisfaction gives a sense of fulfilment.First, we write the topic sentence to summarise the main idea.
Topic sentence:
Having a job that they enjoy doing, and in which they feel valued, is a major concern for most of the modern workforce.
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Now for the explanation sentence to explain this idea.
Explanation sentence:
A significant number of people are giving up well-paid positions to do jobs which pay less but that they find more enjoyable and less stressful.
Finally, an example to support our main point. As before, I thought of this in the planning stage so just need to form it into a couple of sentences.
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Example sentence:
I am an example of this myself. A year ago I left the teaching profession because the workload had become too great and I am now a gardener. I feel really fulfilled in this work and I am much more relaxed and happy even though I earn far less money.
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That’s the 3 parts of our second main body paragraph complete. Here’s the finished paragraph
Having a job that they enjoy doing, and in which they feel valued, is a major concern for most of the modern workforce. A significant number of people are giving up well-paid to do jobs which pay less but that they find more enjoyable and less stressful. I am an example of this myself. A year ago I gave up the teaching profession because the workload had become too great and I am now a gardener. I feel really fulfilled in this work and am much more relaxed and happy even though I earn far less money.
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In conclusion, for a high percentage of the population, earning a substantial wage is less important than job satisfaction because of the negative effects of work-related stress and the desire to feel happy and fulfilled at work.
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It is argued that earning lots of money has more significance to people than being content in their work. This essay totally disagrees with that statement. I believe that people are increasingly concerned about the risk of stress-related ill-health frequently experienced by people in highly paid positions and they care more about feeling fulfilled at work.
Employees who earn a large income are generally under significant mental and emotional pressure to perform well and achieve targets. This causes many individuals to suffer high levels of stress which can result in mental health problems. This happened to my uncle. He used to boast about his huge salary but the boss kept increasing his sales targets and in the end, the stress became too great and he had a nervous breakdown. Now he regrets being driven by the money.
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Having a job that they enjoy doing, and in which they feel valued, is a major concern for most of the modern workforce. A significant number of people are giving up well-paid positions to do jobs which pay less but that they find more enjoyable and less stressful. I am an example of this myself. A year ago I left the teaching profession because the workload had become too great, and I am now a gardener. I feel really fulfilled in this work and I am much more relaxed and happy even though I earn far less money.
In conclusion, for a high percentage of the population, earning a substantial wage is less important than job satisfaction because of the negative effects of work-related stress and the desire to feel happy and fulfilled at work.
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Thanks!
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